Purchase Duty Free Cigarettes Online

FAQ

FAQ

How to order tobacco products online?

All available products are enlisted in the left of the page. Select the desired brand and click on it once and you will be redirected to the brand description page.

Click the button “Buy now” and you will be directed to the shopping cart. Indicate the amount of cartons you would like to purchase and click “update cart” to see the total price. Then click “Confirm order” button. If you would like to purchase several brands then push “Continue Shopping” button and repeat the aforementioned steps.

After clicking “Confirm Order” button you are directed to the Account Access page. Log in to your account you already are registered at the site, or use your email to create a new account. Then you will be taken to Shipping and Billing page. Fill in the required information and click “Submit” button.

You are directed to the Secure Checkout Server where you have to indicate the personal information from your card. After that, push “Purchase” button.

If everything is correct you will receive an Order Status Notification Letter, confirming that your order is authorized; and after a while Order Shipment Confirmation. Both letters are sent to the e-mail address you have indicated while logging in.

My order was declined. What should I do?

Your order can be declined due to one of the following reasons:

  1. You have made an error while entering the personal information;
  2. Our processing company does not work with your card type (Please, note that we accept only Bitcoins);
  3. Your card does not have sufficient funds to order;
  4. Technical problem; etc

In any case, please contact our Customer Services Center, and the operators will help you to place the order successfully.

Do you provide an autodelivery option?

No, unfortunately this option was cancelled by Visa Rules and Regulations.

Can I place an order by phone or fax?

Unfortunately, no. At this time we are not able to process phone or fax.

Where do you ship your orders?

We ship the products to every place across the USA

How can I pay for my order?

We accept the payment via Bitcoins or money transfers via express payment services like Western Union or MoneyGram

My account was charged, but the status of my order is unpaid or declined on your site. How can this problem be settled?

Please send an email with the request to fix this problem and the number of your order to our Customer Support Center. You will receive soon an email concerning this issue.

Is there any way to cancel my order?

In case you want to cancel your order, you should contact our customer support center providing the number of your order; your money will be deposited to your account within 2-3 business days.

Is there a maximum number of cartons I can order?

The limit is set by the legislation of your country. However, we kindly ask our first-time customers to order a maximum number of 6-10 cartons.

How can I find out the status of my order?

Immediately after the order placement, you will receive the e-mails confirming that the order is authorized and then, shipped. In addition, you can contact our Customer Services Center any time you need any kind of assistance.

When should I expect my order, after I received the Shipment Confirmation?

The average shipping term is 16-30 days from the day of shipping. If you have not received the order either completely or partially within these time frames, please contact our Customer Services operators, providing them with the number of the order and your name.

How much is the shipping cost?

The shipping cost is $14.88 per carton.

Can you pack my order in one large box, so I could receive it at once and save on shipping costs?

Unfortunately, we are able to ship the packages containing not more than 3 cartons, since it is the maximal number allowed by the Customs.

I have received only a part of my order, when can I expect the remaining part?

We always ship the complete orders on the same day in packages, containing 2-3 cartons. Sometimes the packages could be delayed in the airports or other places, causing the interval in the arrival. Please, don’t be worried, the remaining part of the orders usually arrives within several days.

Are the tobacco products selling at BuyCigarettes.eu manufactured in USA?

The tobacco products available here are manufactured by European subsidiaries, in compliance with all corresponding quality and safety standards.

Do you disclose customers’ personal information or use it for purposes other than ordering?

No, we do not sell, or disclose the confidential information to any third party. The information is only used for processing, and shipping purposes only.

Can I get my funds back or products reshipped, it the initial products are lost or defected?

A complete refund of the cost of the products and shipping expenses is guaranteed, as well as the re-shipment of the lost products, free of any charge. If you prefer us to credit your account, please let us know, and we will refund your money. Please, allow 7-14 business days for you account to be credited back. Please, do NOT cancel payment through your card issuers.

How can I contact your Customer Services Center?

You can contact our Customer Services, by sending your e-mail to [email protected] Please, enclose the number of your order, and/or the detailed description of the problem, so our support team could provide you the most efficient assistance.

Do you plan to enlarge the present assortment in the future?

Yes, we do our best to enlarge the variety of tobacco products available at BuyCigarettes.eu.